Question 1

If I order a membership online, can I use it right away?

Accepted Answer

Yes, the membership becomes active as soon as your payment is processed. You will receive an email with instructions to download an Apple Wallet/Google Wallet digital card and a pdf barcode that you can use to scan in.

Question 2

Can I purchase ropes course and butterfly garden tickets with the member discount online?

Accepted Answer

Yes, visit the Member Only Tickets Store. You will need your member ID number to access this store.

Question 3

If I renew before the month my membership expires, will I lose any time on the renewed membership?

Accepted Answer

If you renew early, we will add one year to your existing membership. You will not lose any time. You will receive the full 12 months of membership you purchased. Your parking validations will be reset when you renew and any unused validations will be lost. If you do not want to lose your validations, please renew after you have used all of your validations.

Question 4

Does the museum have a digital membership card?

Accepted Answer

Yes! Using your member ID number, you can download a digital card to Apple Wallet or Google Wallet from museumofplay.org/membercard

Question 5

Are there any discounts on membership?

Accepted Answer

Yes! Active-duty US military and US military veterans (Air Force, Army, Coast Guard, Marines, Navy, and National Guard) who present valid identification receive a $20 discount on a Basic or higher level membership. SNAP EBT cardholders receive a $74 discount on a Basic or higher level membership.

Question 6

Is membership to The Strong museum tax deductible?

Accepted Answer

The Strong is a 501(c)(3) not-for-profit educational organization supported in part by membership contributions. Memberships at the Sustaining-level ($500) and higher are tax deductible to the extent that the law allows. Please consult your tax advisor.

Question 7

Is membership refundable or transferable?

Accepted Answer

Membership is non-refundable, non-transferable, and cannot be placed on hold. Fees and benefits are subject to change without notice. Membership may not be shared by multiple households. Photo ID and membership cards are required at each museum visit. Name changes will incur a $5 processing fee.

Question 8

Do members have to pay for parking?

Accepted Answer

Basic-level memberships include six (6) free parking validations. After all validations are used, members pay $5 to park. The Benefactor-level ($300) and above receive 12 parking validations. The parking validations are electronically attached to your membership account. You will not receive physical parking passes.

Question 9

How do I use the parking kiosks?

Accepted Answer

Insert your parking ticket where indicated, then scan your membership card. One of your member validations will be used to open the gate or validate your parking ticket. If you are out of validations, you will be charged $5. If you forget your membership card, you will be charged $10. The scanners will scan your card from your phone but do not hold your phone directly on the glass.

Question 10

Can members purchase additional parking validations?

Accepted Answer

Yes, members can purchase a 5-pack of parking validations for $20. Please visit the museum admissions desk or call the museum at 585-263-2700.

Question 11

What is the +1 Guest feature?

Accepted Answer

This upgrade feature allows a member to bring a different guest each time they visit the museum. Limit one guest per membership and one use per day. Visit the admissions desk to upgrade or call 585-263-2700 x409.

Question 12

Do the adult(s) named on the membership need to be present to use the +1 Guest?

Accepted Answer

No, we consider your children members, a guest (i.e., a babysitter, grandmother, etc.) can accompany them to the museum using the +1 Guest feature without the named adults present. The guest accompanying your children must present your membership card at the time of admission.

Question 13

What is the ACM Reciprocal Network benefit?

Accepted Answer

With this benefit, Strong museum members will receive a 50% general admission discount for up to six people at participating ACM Reciprocal Network museums. The card holder must be present with their Strong Museum membership card showing the ACM Reciprocal Network logo. For more information and a list of participating museums, please visit www.findachildrensmuseum.org. Nearby participants are Explore & More in Buffalo, Sciencenter in Ithaca, The Most in Syracuse, and the Children's Museum of Oswego.

Question 14

I hold a membership to another museum with the ACM Reciprocal Network benefit. What is The Strong's reciprocal admission policy?

Accepted Answer

The Strong provides a 50% general admission discount for up to six people who show a valid membership card with the red R ACM Reciprocal Network logo and a photo ID. This discount only applies to museum admission tickets. The museum will not refund admission for guests that do not have a valid membership card with ACM Reciprocal Network logo at the time of admission. This discount is not available online.

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